Return & Exchanges

How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer service team via email and provide the following information:

• Order Number: (e.g., #1001)

• Issue Description: Indicate whether you are requesting a return or an exchange and clearly describe the issue.

• Photos or Videos: Include images or videos showing the defect and the condition of the item and packaging.

Important Notes

• Return Window: Returns and exchanges must be requested within 30 days of receiving your order.

• Tracking Number Required: A traceable tracking number is required when sending your item back. This ensures we can track and process your return or exchange smoothly.

• Condition of Returned Items: Items must be returned in their original condition, without signs of wear, tears, stains, or alterations.

• Return Shipping Fee:

  • For non-quality issues, the return shipping fee is borne by the customer.

  • For product quality problems, we will cover the return shipping costs.

• Correct Return Address: Our return warehouses differ by country. Please contact customer service to obtain the correct local return address.
  Do not use the address printed on the original shipping label, as it is not the return address.

• Refund Method: Refunds are issued to the original payment method.

  • PayPal refunds are processed immediately.

  • Credit card refunds may take 3–5 business days to appear on your statement.

For further assistance, please contact our customer service at support@amaluckycrate.com. We are here to help and will get back to you as soon as possible.